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  |  | Book Reviews  We review some of the books mentioned around the site... 
  
    |  | "CUSTOMERS.COM shows you simply and clearly how you can use
    information technology, including the Internet, to attract and keep customers, increase
    sales and improve profits."  So goes the blurb on the back of this book. I'm
    only half way thru reading this book but so far it seems to be packed with useful, some
    would say obvious, tips and comments about how to create and sustain a customer focused
    company.  As I've mentioned in a previous Internet News article, much lip
    service is paid to customer service and in most companies that's all it is!  Here's a
    blue print of how to change that.  You can order this book from Amazon Books, the
    world's biggest books store, at 20% off the cover price by clicking here! Andrew Stringer, 1999 |  
    |  |  |  
    | Some Books coming up (meanwhile here are some publishers'
    reviews)... 
      
        |  | Blueprint to the
        Digital Economy: Wealth Creation in the Era of E-Business Don Tapscott, Alex Lowy, David Ticoll, 1998
 Don Tapscott, bestselling author of Paradigm
        Shift, The Digital Economy, and Growing Up Digital is arguably today's foremost expert on
        the topic of information technology.  Picking up where The Digital Economy left off,
        this groundbreaking new book provides a much-needed framework for understanding the
        digital revolution and the impact it is making on today's businesses.  Based on
        seminal research conducted by The Alliance for Converging Technologies, which brings
        together over 30 world-class organizations, Blueprint to the Digital Economy provides
        important insights into the emerging digital environment and how it is changing today's
        workplace.  Together with executives from the world's leading technology,
        manufacturing, services, and government organizations, Tapscott and co-editors Alex Lowy
        and David Ticoll unveil the latest and most exciting applications of network and
        multimedia technologies and the impact they are already having on the way we do business.
        Following Tapscott's introduction, each chapter of Blueprint is authored by a member of
        the Alliance, all senior strategists and CEOs from today's most influential
        businesses--companies such as General Motors; Hewlett-Packard, IBM, MCI and Nortel.
          Each covers a core area of digital revolution, such as the transformation of
        financial services or the use of networks to improve organizational agility.  In
        doing so, each of these leaders presents a vision and strategy for growth into the 21st
        century, Blueprint is sure to become a major resource for managers seeking help in
        responding to the tremendous changes technology is imposing on their organizations.
          From the bestselling author of The Digital Economy and Growing Up Digital--the
        definitive guide to succeeding in the digital age. Building on the message of Don
        Tapscott's highly successful book, The Digital Economy, Blueprint to the Digital Economy
        offers breakthrough insights and strategies designed to help today's businesses succeed in
        an emerging and highly competitive digital buisness environment.  Based on a
        multimillion-dollar series of research programs designed to investigate the Internet and
        its impact on business, the book brings together the best thinking and strategies of the
        world's leading technology, manufacturing, services, and government organizations.
          Top executives at global corporations like General Motors, IBM, MCI, and Nortel
        offer provocative examples of how their businesses will use emerging networking and
        multimedia technologies to change the competitive stakes in their respective industries.
          Blueprint to the Digital Economy delivers a wealth of powerful strategies to help
        any business transform digital promise into bottom-line reality. |  
        |  | Business the
        Richard Branson Way by, Des Dearlove, 1998
 Des Dearlove is no stranger to singing the praises of the
        corporate great and good.  As an author and journalist, Mr Dearlove has also
        undertaken a study of the mighty Bill Gates in the same BigShots series.  Here, as
        with Gates, a top businessman is anatomised through the medium of a business guide.
          We are promised "10 secrets of the world's greatest brand-builder" but
        what we get is more hagiography than inside track.  This is somewhat surprising given
        the book's opening challenge, viz. do we "see him (Branson) as the bearded crusader
        or simply capitalism with a hairy face?"  After 160 pages of almost
        unadulterated praise, agreeing with the second statement might well be prosecutable under
        crimes against the state.  Mr Dearlove, you are well named indeed.  |  
        |  | e-shock: The
        Electronic Shopping Revolution - Strategies for Retailers and Manufacturers by, Michael De Kare-Silver, 1998
 This book examines for the first time the impact of the
        electronic shopping revolution on the major retailers and manufacturers of today.  It
        identifies which companies will feel the greatest impact of the changes and how that will
        vary by industry sector.  It describes the strategic options available and how they
        can best be pursued and made successful.  It sets out a roadmap for retailers and
        manufacturers to think and plan their way through this new revolution and master the
        changing needs and expectations of the twenty-first century consumer. |  
        |  | The New Marketing
        Era : Marketing to the Imagination in a Technology-Driven World by, Paul Postma, 1999
 "Paul Postma is one of those rare marketing thinkers whose
        deep technical knowledge and psychological insights make him a perfect guide to illuminate
        for 'Old Era Marketers' the rich opportunities being opened up by the new electronic
        media." - Philip Kotler, distinguished Professor of International Marketing,
        Northwestern Univeristy. "His approach has proved invaluable as we developed our marketing strategy and
        increased our revenues." - Thomas Van Velthoven, Director of Marketing, The
        International Red Cross. "His knowledge and insight have proven invaluable to our marketing strategy."
        - H.J. Kievits, Marketing Communications, Shell. "Postma is the ideal person to guide us into the new marketing era." - Gert
        Bouwkamp, Senior Executive Vice President, Rabobank. "This fascinating book made me completely rethink my company's marketing
        strategy." - Peter M. Verkuyl, Managing Director, Auto Lease Holland. "An outstanding marketer, Postma's innovative approach is highly
        stimulating." - Tom H.M. Dunn, Director Meespierson, The Fortis Group. "His concepts, theories, and applications helped us get up to speed in 'Customer
        Management' thinking." - Ingrid K. Van Rossum, Vice President Distribution, KLM Royal
        Dutch Airlines. "A leading authority, he's able to bridge the opportunites of tomorrow with the
        customer needs of today." - Paul Malschaert, Decision Support Manager Europe, Compaq.  |  
        |  | The Omnipowerful
        Brand : America's No 1 Brand Specialist Shares His Secrets for Catapulting Your Brand to
        Marketing Stardom by, Frank Delano, 1999
 Sometimes a single word can make the difference between a runaway
        success and sure-fire death wish.  Small, evocative, and extremely potent, the
        balance-tipper is the brand name. And thats good news.  Because it means that any size company with a fabulous
        brand name can leap ahead of the mega-corporations.  Whats even better news is
        that naming products doesnt have to be a mysterious hit-or-miss proposition.
          With Frank Delanos masterful new guide, The Omnipowerful Brand, its a
        clear-cut science.
 Delano is one of Americas top branding strategists and the creative genius behind
        such superstar names as Nissans "Pathfinder" sport utility vehicle,
        Pfizers "Zoloft" antidepressant, GMCs "Yukon" utility
        truck, and "Primerica" financial services.  In this book he completely
        reveals -- for the first time -- the secrets to finding a winning name.
 Step by meticulous step, Delano uncovers the seven proven principles and a breakthrough
        process for branding companies, products, services, or new business ventures.
          Readers learn how to channel creativity into productive directions; measure the
        appropriateness of the names developed; evaluate names for use and availability; and more.
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